Returns

Return Eligibility

We accept returns of unopened DIY craft assembly kits within 30 days of purchase. Items must be in their original packaging and unused condition.

Return Process

To initiate a return:

1. Contact us via email or phone to request a return authorization
2. Provide your order number and reason for return
3. Receive return instructions and shipping address
4. Package the item securely in its original packaging
5. Ship the item to the provided address

Refund Processing

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 5-10 business days.

Non-Returnable Items

The following items are not eligible for return:

• Opened or used kits
• Items damaged by misuse or improper handling
• Items returned after the 30-day return period
• Custom or personalized items

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged or defective. We recommend using a trackable shipping method.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.

Contact Us

For questions about returns or to initiate a return, please contact us at:

Email: infocenter@shrixxenthelvorg.world
Phone: +1 (310) 822-3330
Address: 12975 W Jefferson Blvd, Los Angeles, CA 90066, United States